Reference

How parrimatch Handles Your Personal Data

This Privacy Policy sets out exactly what personal data we collect when you open an account with us, how we use it, who we share it with, and…

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parrimatch How parrimatch Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our dedicated privacy team is the right place to start. You can reach us through any of the channels below and we will acknowledge your request within two business days. Responses to data access requests are completed within the timeframe required by applicable law.

Team online

Email the Privacy Team

Send a written data request to our privacy contact address. Include your registered account email and the nature of your request so we can locate your records and respond accurately within the required period.

Live Chat Support

Open the chat widget from any page on parrimatch and select the privacy or account topic. Our agents are available around the clock and will escalate data-specific queries to the privacy team on the same business day.

Help Centre Submission Form

Use the dedicated data-request form in the Help Centre to submit a structured query. The form prompts you for the exact details we need, which reduces back-and-forth and speeds up resolution of your request.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply a layered approach to data protection that covers collection, storage, access control and deletion.

Data Collection

We collect only the data that is necessary to run your account — identity details for verification, payment data for UPI, Paytm and PhonePe transactions, and behavioural logs to detect irregular activity on your account.

Cookie Usage

Cookies on parrimatch are used for session management, fraud prevention and measuring how pages perform. You can adjust non-essential cookie preferences through the cookie banner when you first arrive on the site.

Account Security

Your account credentials are stored using industry-standard hashing. We require identity verification before processing withdrawal requests, and any suspicious login attempt triggers an automatic alert sent to your registered contact details.

Data Retention

Personal data is kept for the period required by the legal obligations that apply to your jurisdiction. Once that period ends, data is deleted or anonymised. You may request early deletion where no legal obligation requires continued retention.

Third-Party Sharing

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, identity-verification partners, and regulatory bodies where disclosure is legally required. We do not share data for advertising or resale.

Requesting Changes

You hold the right to access, correct, restrict or erase your personal data. Submit a request through our Help Centre form or email the privacy team directly, and we will process it within the applicable statutory timeframe.

Common Questions About Your Privacy Rights

The answers below cover the questions we hear most often about how personal data is handled on parrimatch. If your question is not listed here, please use the contact options in the section above.

We collect your name, email address, phone number, date of birth, and government-issued identity documents for verification. Device identifiers, IP address and session data are also recorded to secure your account and detect unusual activity.

Transaction data passed through UPI, Paytm or PhonePe is processed by the respective payment provider under their own security standards. We store only the reference data needed to reconcile your account balance and comply with applicable financial record-keeping obligations.

No. We do not sell your data to marketers or data brokers. Data is shared only with payment processors, identity-verification partners and regulatory authorities when legally required. All third parties are bound by data-handling agreements.

Retention periods are set by the legal obligations applicable to your jurisdiction. When those obligations end, your data is deleted or anonymised. You may ask us to delete data earlier if no legal requirement prevents us from doing so.

Submit a data access request through the Help Centre form or email the privacy team directly with your registered account email. We will acknowledge the request within two business days and complete it within the timeframe required by applicable law.

Yes. You hold the right to correct inaccurate data and to request deletion where no legal obligation requires continued retention. Raise a request via the Help Centre or the email channel and our privacy team will confirm the outcome in writing.

Closing your account does not automatically erase all records. We retain certain data for the period required by law — for example, financial transaction logs. Once that mandatory period lapses, remaining personal data is deleted or anonymised, subject to your jurisdiction.

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